When reporting doesn't run, workflows don't hold, or a facility doesn't pencil — I figure out whether it's a people problem, a process problem, or a technology problem. Then I fix it.
I'm a healthcare operations consultant. I work with imaging centers and physician practices on the gap between the systems they're using and the business outcomes they're trying to hit.
That includes automating reporting, planning new facilities, and building workflows that staff will actually follow. Every engagement starts with the same question: is this a people problem, a process problem, or a technology problem?
The answer changes what we do next.
More About Me
Each engagement is different. The work usually falls into one of these three areas — sometimes all three at once.
When work stalls without an obvious reason — orders cycling, handoffs multiplying, staff compensating for systems that won't cooperate — the problem is usually the design, not the people. I map how work actually moves and rebuild it around how it should.
Learn more →Most practices sit on data they can't act on — because it's buried in a system that doesn't surface it cleanly, or scattered across systems that don't talk. I build automated reporting pipelines that give leadership the numbers they need, when they need them.
Learn more →Opening a new location or expanding a service line requires more than real estate and equipment. I help imaging centers and physician groups model throughput, build staffing plans, and sequence the operational decisions that determine whether a facility performs from day one.
Learn more →Orders move — but not cleanly. Eligibility stalls without a clear reason. Schedulers work around "temporary" issues that never quite go away. Nothing is obviously broken. But nothing flows.
Frictionless Engineering is the operational framework I use to make those constraints visible, explicit, and manageable.
Read the Framework"Automation doesn't fail because the logic is flawed. It stops when it encounters a boundary — a missing data element, an inaccessible payer system, a sequencing mistake. When those boundaries accumulate, flow degrades."
— From the Frictionless Engineering Framework